Archive for May, 2009
The Value of an Enterprise Instant Messenger
Knowing the costs of setting up an enterprise instant messenger are obvious. You can simply request a price quote, and soon hard data will be on your spreadsheets. Cost however, is not always the same as value. How do you measure the value of an instant messenger? * In terms of the agility that it [...]
Enterprise instant messenger Clients and Customer Services
An enterprise instant messenger has a lot of benefits to the organizations that use them. These benefits add to the value of the tool. Today we are going to take a look at how an enterprise instant messenger can add value to your customer service process every step of the way. Filing the complaint If [...]
When Not To Use Business Instant Messaging
With more and more companies using a private business instant messaging client like Brosix it’s easy to have more conversations through the IM client. The problem is that not all conversations should be had through this medium. So here are a few situations where business instant messaging may not be the right tool. Documentation Ever [...]
Business Instant Messenger and Networking
They say that it is easier to get a job when you already have one. That is in point, because you have more contact with potential employers. You also have a way to accumulate new accomplishments for your resume. If you are one of the people who is already out of a job that adage [...]
Instant Messenger Security at the Small Business
Many small businesses shrug off tools that provide extra internet security because of the costs and complexities of the issues. Instant messenger security is no different. Many small businesses reach for a public instant messenger just to save the time and money. But here are a few reasons why that decision could be costing you [...]
Things You Shouldn’t Do with Your Business Instant Messenger
Things you shouldn’t do with your business IM. There are a lot of things that you can do with a business IM. The question is what should you not do via IM? Let somebody go. When letting your staff go should be a personal affair and they deserve your respect. Do it in person, or [...]
Corporate Instant Messenger Support Tips
A corporate instant messenger can be a God send for support teams that find themselves burried with phone calls and voicemails. If employees know to use the corporate instant messenger to contact support, most companies will see a decline in voice mail and call que wait times. This is especially true when employees start getting [...]
Brosix Enterprise Messaging Wins Places In Best IM Client Competition
About.com recently announced the results of their 2009 Best IM Client Competition which generated thousands of nominations and votes. Brosix Enterprise Messaging was a surprise victor in two categories and placed in the top three in three other categories. Brosix was going up against companies such as Microsoft, Google, and Yahoo. Brosix won “Best Instant [...]
Download Instant Messenger: Two Options
The Brosix enterprise instant messenger has multiple download options when you are ready to distribute the application to the workforce. But before we dive into your options, here’s a little disclaimer: please never download an instant messenger from anywhere other than the Brosix.com or Brosix.org domains. This is just to protect you from potential security [...]
Corporate Messenger 101
Most IT directors and managers understand the basics of a corporate messenger and the fundamental functions it should handle. But what about the rest of the world? Lots of small to medium businesses can’t afford a pro to help with day-to-day decisions. So here’s a run down of the basic corporate messenger features you should [...]
