This past week I was on the phone with a customer when another customer beeped in. I couldn’t very well switch over even though the other customer was a larger account. Luckily the large client is a kind and generous person but anyone in business knows well and good that it isn’t always the case.

Brosix came to mind after I got off the phone because I realized yet another advantage for using Enterprise Messaging: the ability to multi-task.

I don’t know about you all but I receive dozens of calls per day both via Skype, Blackberry, and my office phone. Often times I will be on the phone with one person and another will call in. On occasion the call coming in might be more important than the one that I would be on at that moment – although all customers are important, if we were to be honest with one another some are more important than others. It would be nice, extremely nice to be able to talk to all of the clients at once – if possible – and deal with their requests and concerns at the same time.

Brosix allows that option which is one of the reasons why it is the Best IM Client for businesses in my mind. You can set up the network and add your valuable clients so that you can field many requests at once. That should prove to be a tremendous asset for your business.

Throughout life we all have regrets. Sometimes misfortune falls and we look back and wonder what we could have done differently. Sometimes it is something not really terribly upsetting or serious but we still regret a decision.

I personally believe Brosix is the best IM client for you because I truly regret not using it before now. I can think back to countless hours wasted on previous jobs that lead to many, many late nights that could have been shorter nights had we just used Brosix Enterprise Messaging. Let me relate one story to you…

On a previous job I was required to organize a major trip for VIP’s who were doing business with us. As part of the process I had to book hotels – and by book hotels I mean offer them three our four options. I also had to book flights and offer them many different times. Several other decisions featured options and many of them were based off of the VIP’s prior decisions. Phone calls weren’t a good option and so I sent email after email after email. My inbox became full rapidly and I lost track of everything I needed to do.

Looking back had my company used Brosix for their Instant Messaging needs I would have been in significantly better shape. Those VIP’s would have no doubt been on our network and we could have conversed back and forth while I kept important emails in my inbox so that I wouldn’t have lost them in the deluge of conversations.

Brosix Enterprise Messaging would be great for your business, for many reasons that we have outlined before. You have to answer for yourself if it IS great for your business which is why I’d recommend trying the free trial that we offer. All you have to do is go to the free trial page and fill out the information requested.

During that free trial period you can test the ability of Brosix to improve collaboration through tools such as Whiteboard, screen sharing, and voice chatting. Test the ability of Brosix to impact your business through voice mails and voice chat.

One thought: allow your employees a day to work from home using Brosix and see if their production remains stable or improves. Maybe you could help save costs by doing so in the future!

Invite one of your VIP consumers on to the free trial network and see if you all communicate back and forth in a manner that is conducive to the relationship and the business.

To test the short term effectiveness you really need to go under the hood and push Brosix to the limits. I’d really encourage tacking on a three month run after the free trial ends to give yourself more time to test the software but a month should give you some idea of how Brosix could be the right enterprise messaging service for you.

“The Little Engine That Could” was one of my favorite books as a child, since then I have become a huge fan of rebellious efforts – whether upstart football leagues, new companies, independent movies… they all capture my interest. Brosix fits the mold – an upstart company taking on the major players in the enterprise messaging world… and winning.

Brosix offers better and more varied features than many of the efforts in the enterprise world that have bigger budgets and thousands on staff. Brosix offers enterprise messaging in an affordable package but most importantly it is becoming more and more evident that Brosix offers the best IM client that you could buy.

We have illustrated the features that we believe make us the best enterprise messaging client for your company and that news was validated by our success in the About.com Best IM Client contest. Brosix won “Developers of the Year” and “Best IM’ing Feature” for Whiteboard, we also placed very strongly in the other three categories in which we were nominated.

Brosix is quietly illustrating that we are the “little engine that could” in the enterprise messaging category which is exciting to see develop as someone who believes in upstart ventures. The history of technology is defined by companies beginning in garages, closets, and spare bedrooms and then altering the world – at least the tech world.

Brosix is slowly but surely rewriting the rules of enterprise messaging and building a program that should be the best IM client for you and your company!

Brosix was entered into several categories for the “Best IM Client” Competition over on About.com. The results were announced today and Brosix won in the following categories: Best IM Feature and Developers of the Year.

The Developers of the Year page said the following about the Brosix developers:

The story of Brosix, the tiny enterprise IM client, is a lot like the story of David and Goliath. What they don’t have an impressive ad budget nor name recognition, Brosix has made up in customer satisfaction and a great IM client, which is why About.com readers (and satisfied Brosix users) helped them capture this year’s award for Developers of the Year.

Founded in 2006, Brosix’s developers at software creator D-Bross, of Bulgaria, worked to build one of the most versatile, efficient and cost-effective IM clients for business. Today, their client is becoming more and more popular in businesses across North America and around the globe.

It is great recognition for Brosix Enterprise Messaging and it bodes well for the future of the company. We also placed well in several other categories so scoot on over and check it out. Congrats to the whole Brosix team!

I come from a political/nonprofit background in terms of the majority of my work experience. Some of you may recall my earlier posts regarding the nature of campaign life. When I first began working in politics I was shocked to see people on Instant Messenger all of the time, I thought that would be some sort of banned item in the workplace, yet every person was on IM. The official contact information published within the campaign actually had screen names published. The campaign embraced the sort of quick communication that instant messaging offers because in a campaign everything is running at Defcon Three – every little moment or event is an emergency.

Campaigns often worry about security because spying can be rampant. Memos are leaked, cell phones listened in on, servers hacked, etc. The media and rival campaigns are always trying to figure out what everyone is up to and so security is always stressed. Yet campaigns allow/encourage free messaging software for their messaging needs which is just stunning since they’d never allow workers to use webmail clients such as gmail or Yahoo.

Enterprise instant messaging needs to be embraced by political campaigns now, hence the title (sorry – I know that saying has become almost a cliche by this point). Enterprise messaging offers the sort of security, collaborative features, ease, and low cost that political campaigns and nonprofits need to embrace. Nonprofits rely on a statewide, or national, organization largely staffed by volunteers and slim budgets – while campaigns are often a spread out organization – and both forms of organization would save money and be rewarded by using Brosix as their instant messaging client.

It is time for the nonprofit/political world to embrace the curve of technology and employ the Brosix Enterprise Messaging client. Trust me, as a member of that world I know how well they would benefit from doing so!

Brosix can save employers both time and money – plus it has a host of great features – all of which combine to make Brosix the best IM client for your business. We have talked about the various ways that you can save money but take a look at this story:

All Damovo employees – including more than 60 in Ireland and 1,100 around the world – are now communicating via unified communications (UC) applications, including instant messaging, presence, audio- and video-conferencing, and real-time document sharing.

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Time wasted in trying and failing to contact customers and colleagues costs the Irish economy €693 million annually, according to an independent survey on behalf of Damovo last year.

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The firm’s monthly management meetings now take place over the internet, eliminating time-consuming and expensive international travel.

Country manager John McCabe is an enthusiastic advocate of UC technology. “We now use presence awareness, instant messaging and video conferencing all the time.”

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UC has been extended to the desktops, laptops and even mobile devices of all Damovo employees. The firm expects its Irish staff to save 100 working days in the first year by using the instant messaging and presence functions alone. With savings on calls and travel included, the solution will pay for itself in eight months.

Source: Business Applications

Damovo is a great example of an international company using enterprise messaging to save a lot of money for the company. It is particularly encouraging to see that they believe enterprise messaging pays for itself, a fact which we believe would be true for all businesses who seek to use enterprise services.

Brosix is great because it does offer a unified body of communication. Enterprise messaging features such as whiteboard, voicemails, voice chat, screen sharing, and the like offer companies the ability to follow the example of international giants such as Damovo who have embraced emerging technologies to improve their bottom line and to protect the time of their staff, which is another valuable resource.

Ultimately the decision as to whether Brosix is the best enterprise messaging service for your business is a personal one. We believe that Brosix is the best service, naturally, because we built it and we work for the company. We also believe it is the best enterprise messaging service for your business or we wouldn’t be selling it. Yet the question remains: is Brosix the best IM client for you?

Here are some questions worth asking:

1. Do you have workers who telecommute? Would it be a cost saving measure if you introduced that to your company?
2. Do you have workers with children, parents, spouses who they might need to stay at home to take care of – on occasion – who would benefit from having Brosix on their home computers?
3. Is your enterprise email server getting clogged up with quick emails that could be sent as instant messages?
4. Does enterprise instant messaging represent an investment that your clients would appreciate?
5. Can enterprise instant messaging improve your customer service?
6. Do you currently have employees using unsecured instant messaging programs that could endanger your company and your documents?
7. Do you want to control your messaging network to promote productivity, reliability, and security?
8. Would the ease of us running your server for you be a nice plus?

I can think of many more questions that will help you answer the question of whether Brosix is the best enterprise instant messaging client for you, but these are a good starting point. If the answers to any of them are yes then I hope you will consider using Brosix!

In a down economy it is customer care that can make the difference between your business doing well or your business being a casualty of the recession. Smart companies are doing everything possible to retain loyalty from their clients and one major tactic is typically upping customer care. Unanswered emails, phone calls not being returned… all of these can result in your customer looking elsewhere. In other words now is the time to make sure that you are responsive to consumer needs.

One major way to make yourself more available (and one of the reasons that I consider Brosix to be the best IM client for your business) is through instant messaging. As we outlined numerous times before Brosix offers the ability to quickly and efficiently respond to consumers. It allows companies to add valued clients to their network so that they might interact with them at all times – and if those interactions include documents that need to be secure then Brosix will help make sure they stay safe.

Beyond those features Brosix offers a number of collaboration tools including the ability to screen share. These can prove incredible useful for customer support situations as you may be able to actually view the problem rather than listening to them describe it and taking a guess. Lots of companies are beginning to institute live chat customer support on their website but those chats are often clunky and poorly designed which can lead to greater frustration than benefits. When I recently attempted to use the live chat module on one companies website I gave up after the third time it froze up and then resorted to calling them and being on hold for twenty minutes – needless to say that by the end of the process I was not a happy customer.

One of the many reasons that I believe Brosix Messaging is the best IM client is that the company has continually proven itself to be ahead of the curve. The collaborative features within by Brosix are miles ahead of the competition and provide your company with the chance to fully realize the power of Instant Messaging. The features will also prove beneficial as far as cutting costs with telecommuting being easier due to Brosix. In a day and age when companies are having their workers work four days a week to save on costs that can prove especially helpful.

Brosix, however, is ahead of the curve in another area that is exciting to me as something of a “tech geek”.

I highlighted the voicemail feature of Brosix a few weeks ago because I am genuinely excited about the possibilities of further integration of voice and text in messaging programs. It can help clear hurdles of miscommunication, help you make your points ever clearer, and generally add a more personal touch to your communications.

The reason why I bring this up again today is that the technology websites are burning up this morning over Google’s integration of “Google Voice” into GMail. Reuters had this to say:

The new service weaves traditional phone features with Google’s Gmail email product, allowing a person to store transcripts of voicemail phone messages in their email inbox.

Brosix, however, instituted voicemail a while ago – a great feature, certainly – without much fanfare. That is the great thing about Brosix, however, they continually improve the product and prove that they are ahead of the curve without trumpeting it to the rooftops.

Yet another reason why I believe Brosix would prove to be the best IM client for you.