Instant messaging used to be a practical way to send personal messages, but it is quickly becoming an efficient way to discuss important business matters between professionals and with customers. Keeping a few tips in mind can help you remain professional online.
- Never convey confidential messages through instant messaging. You really have no idea who is on the other end of the communication. Instant messaging is much better when used to communicate quick information that will not cause any harm. In addition, you should refrain from sharing personal information about yourself and others that you would not want everybody else to know.
- Take the time to organize your contacts into folders so you can find business associates, family members, friends and clients easily. This will keep you from accidentally sending a message to the wrong person.
- Remember that it is possible for the recipient to save your instant messages. You cannot let your guard down, no matter who you are speaking to. Treat an instant message like you would an email.
Instant messages are best kept simple and straight to the point. It is easy to get carried away with conversation and forget the entire purpose of the message.