Archive for Business & Economy

Should You Fight via IM?

Should You Fight via IM?
EmailGoogle GmailShare

I know that confrontation is something that no one looks forward to. However, there comes a time when confrontation is necessary and can’t be avoided. Even then, instead of speaking to the person you have a disagreement with face-to-face, many people resort to other methods — phone, email, or instant messaging.

And when it comes to instant messaging, especially hosted instant messaging, confrontation and fighting over this method of communication isn’t always the best method to use. For one, if you are using a hosted or secure IM client to have your conversations, what you say may be recorded by the program and can be seen by the security administrator of the program.

Even if you aren’t using a hosted IM messenger, confrontation is best handled face-to-face. This way, what you say can’t be misinterpreted because the other person cannot see your face or the hear the tone of your voice. Sarcasm also usually doesn’t carry well over instant messaging conversations, and this may “fuel the fire” and make an argument become bigger than it needs to be.

fight via IMFace-to-face conversations also tend to be more productive because each person is solely focused on what is being said, instead of trying to multi-task during an IM conversation. Overall, if a confrontation arises, it’s important to handle it as soon as possible so it can be resolved and no more useless energy and anxiety is spent on it.

photo credit: Ed Yourdon via photopin cc

featured photo credit: Gonzalo Merat via photopin cc

EmailGoogle GmailShare

Posted in: Business & Economy, General

Leave a Comment (0) →

Putting the Instant in Instant Messaging

Putting the Instant in Instant Messaging
EmailGoogle GmailShare

Making all of our communication instant, in text messages, emails, cell phone calls, and finally, instant messaging, has made us a society of expecting an answer right away. While sometimes this has made us more efficient, effective, and better communicators, it has also made us somewhat impatient.

If I see that a friend of mine is online, and their buddy name is marked as “Available”, I get irritated if I try to talk to them and ask them a question, and they don’t respond. This is probably the only communication medium where I feel this way. For text messages, emails, or phone calls, I don’t get antsy if I don’t get an immediate response.

medium_8519033527I guess that is why it’s called ‘instant’ messaging- the status messages are there for a reason- so we can mark ourselves as ‘Busy’, ‘Away’, ‘Available’  or a short message of what we are doing in case people wish to contact us. This is definitely not something we can do with text, phone calls, or emails (unless we are gone for a long period of time and can set an email auto-responder).

A important rule of thumb is to utilize your status messages- if you cannot talk or respond, then set your status message as ‘Away’ or ‘Busy’ with a time of when you’ll be able to talk again (if possible).

featured photo credit: Stéfan via photopin cc

EmailGoogle GmailShare

Posted in: Business & Economy, General

Leave a Comment (0) →

Combining Social Media and Instant Messaging For Effective Customer Service

Combining Social Media and Instant Messaging For Effective Customer Service
EmailGoogle GmailShare

Social media and instant messaging have one major thing in common: they are both used to communicate with friends, customers, and loved ones online.

While there are some major differences to the two, combining instant messaging and social media in your customer service strategy can help you provide superior customer care and troubleshooting help to customers, however they decide to contact you.

There are several scenarios where social media and IM are easily combined. For instance, let’s say a customer complains about a DVD player that isn’t working on the company’s Facebook page. The Facebook moderator for the company can contact the customer and refer them to an instant messaging specialist, who will be able to speak with the customer in real time to solve their problem.

combining social and IMMany customers like communicating with brands online because they are able to multi-task while doing something else. This can give them the freedom to effectively solve two problems at once. They can figure out what is wrong with their DVD player (from the above example) while also answering emails from work colleagues about an issue with a project deadline.

Social media and instant messaging are just two examples of online communication platforms that can be used together effectively to solve problems.

featured photo credit: Jason A. Howie via photopin cc

photo credit: i.am.rebecca via photopin cc

EmailGoogle GmailShare

Posted in: Business & Economy, General, Tips

Leave a Comment (0) →

Emerging Trends in Technology that Instant Messaging Users May Find Interesting

Emerging Trends in Technology that Instant Messaging Users May Find Interesting
EmailGoogle GmailShare

There is a lot of new technology that is available that instant messaging users may find interesting. One of the biggest trends today that instant messaging users may find interesting is the idea of unified messaging systems. Unified messaging systems are systems that not only allow you to communicate via instant messages, it also allows you to send faxes and voice mail messages.

Being able to communicate using all of these mediums is especially important for people who are in businesses. It is easier for you to get the tasks that you need to get done accomplished when you are able to do all these things at once.

Another huge trend in technology that instant messaging users may find interesting would be internet messaging presence management. Internet messaging presence management helps you to keep your online information more secure and your presence less noticeable. brosix instant messengerThis is why Brosix users have better peace of mind, since the Brosix servers are encrypted, so your instant messaging conversations stay secure.

This is a good thing, obviously, since the internet is full of people, and you never know who may try to get into your secure data and files. They may hack into your computer, try to take your identity, and the like.
featured photo credit: Darwin Bell via photopin cc

EmailGoogle GmailShare

Posted in: Business & Economy

Leave a Comment (0) →

Instant Messaging While Traveling

Instant Messaging While Traveling
EmailGoogle GmailShare

Those who want to keep in touch with their friends while they are traveling may not want to pay for some expensive roaming charges. However, this is not the only way to make sure that people aren’t paying too much for their services. Those who are able to connect to the internet from their mobile devices can save a lot of money this way. They won’t have to use their mobile data, but they will still be able to instant message all of their friends and family.

Many current instant messaging services are also able to use via a smartphone. This will allow people to stay in touch even with others who are on the go. Many of these even come at no cost, and that can help people who want to save some money while they are out traveling. Even those who have to take a lot of business trips won’t have to upgrade their cell phone services, they will just have to find some places that has access to wi-fi. Nowadays, that is many different places. There are even ways that people can get a mobile wi-fi hotspot. That means that they will be able to bring instant messaging with them wherever they go.

featured photo credit: cackhanded via photopin cc

photo credit: cbaspandion via photopin cc

EmailGoogle GmailShare

Posted in: Business & Economy, General

Leave a Comment (0) →

Staying on Top of Your Industry News

Staying on Top of Your Industry News
EmailGoogle GmailShare

Staying on top of what is happening in your industry is a great way to be a good communicator with your co-workers, supervisors, and others in your industry. If you are educated about what is going on within your professional industry, any communications you do through instant messenger, emails, and even at presentations will make you stand out among your peers.

Here are some of the ways that you can stay on top of industry news:

industry news communication brosix

  • Set up Google Alerts for industry keywords, competitor names, and your company name
  • Set up a blog reader, like Bloglovin or Feedly, and add industry blogs. Read them every day.
  • Listen to audiobook versions of books in your industry as you are driving to and from work during the week (try the library for books!)
  • View news aggregators that collect headlines from your industry, making it easy to stay caught up.
  • Attend conferences to keep skills fresh
  • Attend networking or speaking events

These are just some of the ways where you can stay on top of industry headlines, blog posts, books, and news.

 

Do you have any other ideas on how to stay current in your industry? Let us know!

EmailGoogle GmailShare

Posted in: Business & Economy, General

Leave a Comment (0) →

Workplace Instant Messaging Best Practices

Workplace Instant Messaging Best Practices
EmailGoogle GmailShare

Instant messaging in the workplace differs significantly from friendly instant messaging. After all, the workplace is a formal environment and instant messaging is no exception. This article will share some basic common practices and professional etiquette for instant messaging in the workplace.

In informal instant messaging, it is acceptable to use abbreviations like using “u” and “ur” for “you” and “your,” respectively. Do not use this kind of abbreviation in professional instant messages unless you already know that your workplace uses them. Many people see them as unprofessional in general, though exceptions exist. Offices where timing is paramount like trading firms tend to use IM abbreviations more frequently than others.

workplace instant messagingEmail is generally written as long form correspondence like a letter. Instant messages, on the other hand, are a more conversational medium, so it is normal to write instant messages in a less constructed manner than emails. The crux of this distinction comes from the fact that we generally expect a series of quick replies in instant messages, but we can expect hours or days between email responses. Writing directly and succinctly is very important to instant messages. For instance, one might write several questions into one email and expect them all to be answered in the response. It would be more appropriate to ask these questions one at a time over an instant messenger.

 

 

featured photo credit: Schill via photopin cc

photo credit: splorp via photopin cc

EmailGoogle GmailShare

Posted in: Business & Economy, General

Leave a Comment (0) →

How to Utilize Instant Messaging in the Workplace

How to Utilize Instant Messaging in the Workplace
EmailGoogle GmailShare

Instant messaging now allows you to get your ideas across in real time. This ability to communicate quickly, privately, and on the fly makes instant messaging one of the best new tools available in the workplace. Instant messaging is great when communicating with clients and colleagues. Succeeding in the workplace now often involves being able to use instant messaging to its full advantage.

communicationIn order to fully utilize instant messaging in the workplace it is important to be brief, appropriate and understandable. Brief messages are easy to understand and can be read quickly. By creating brief messages the conversation can flow easily between clients and colleagues. This allows business to be settled quickly and efficiently. It’s also important to be appropriate while instant messaging at the workplace, especially when messaging other workers. Keep messages limited to business or to small talk. Avoid any messages that may be considered unprofessional.

The most important thing to remember when using instant messaging in the workplace is to make your messages clear. Remember that not everyone is familiar with acronyms and internet lingo. You want to be concise in order to get your point across. If you follow these tips then you will be able to utilize instant messaging in the office to the best of your abilities.

featured photo credit: larskflem via photopin cc

photo credit: Kalexanderson via photopin cc

EmailGoogle GmailShare

Posted in: Business & Economy, General

Leave a Comment (0) →

Instant Messaging Bridges Business Gap

Instant Messaging Bridges Business Gap
EmailGoogle GmailShare

What began as a person-to-person technology, designed for conducting one-on-one personal conversation, has now ingrained itself into the world of business and entrepreneurship. Many businessmen, and women, are choosing to dictate their efforts through text-based internet messaging, rather than the traditional means of business communication, such as telephone and email correspondence. With its instantaneous outreach and efficiency, real-time information sharing has allowed business to move at a much more rapid pace, than just a decade ago.

business instant messengerInstant messaging is not an “old” concept. However, it is not as new as some would suggest. Having been around for some time, it has now found itself with a breath of new life, as it relates to the business world. It is, in its purest sense, the most inexpensive means of communication. For many, it serves as a safer, more reliable means of facilitating information transfer than its counterpart, e-mail communication.

Used properly in a secure business environment, internet messaging can be an extremely beneficial addition to your company’s communications network. Internet messaging can reduce the time and effort required to facilitate business transactions and can, most certainly, help improve your business’s reaction to the moves of new competition and the ever-increasing speed of business.

featured photo credit: Thomas Hawk via photopin cc

photo credit: MyDigitalSLR via photopin cc

EmailGoogle GmailShare

Posted in: Business & Economy, General

Leave a Comment (0) →

The Advantages of Instant Messaging Over E-Mail

The Advantages of Instant Messaging Over E-Mail
EmailGoogle GmailShare

In this day and age, where information and communication are vital components of running a business, instant messaging (IM) programs have overshot the basic electronic letter. While both e-mail and IM programs can convey text to the recipient or recipients, in the case of mass memorandums, IM programs can engage the recipient instantly, and within real time. IM programs can be utilized in establishing a dialogue between parties rather than the likely game of communications-based Catch that e-mail can entail.

Depending on the specific IM program, a user can make use of, and combine, multiple features beyond simple text communication

email versus instant messaging

  • Attaching and sending documents (such as important .pdf or .doc files) to the necessary parties.
  • Establishing hyperlinks within text
  • VOIP (short for Voice-Over Internet Protocol) for non-visual communication methods (such as a conference call between clients and employees)
  • Full video chat

It’s also worth noting that, at least within the United States, the transcripts and logs from IM programs can serve as evidence of business activities for the purpose of both government regulations as well as within court systems.

first photo credit: caribb via photopin cc

photo credit: factoryjoe via photopin cc

EmailGoogle GmailShare

Posted in: Business & Economy, General

Leave a Comment (0) →
Page 2 of 20 12345...»