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Communication Benefits of a Corporate Instant Messenger

Those who are interested in using a corporate instant messenger but have yet to get started may not understand the many communication benefits. Of course, there is another side. This consists of the companies that are using a corporate instant messaging application, day after day – these organizations are already benefiting.

If you are unsure of the communication benefits, the following should clear the air:

1. Using instant messages for interoffice communication is quicker than phone calls or emails. While this may not be the method that you rely on for every conversation, it is something to consider if you are in a hurry.

2. Some corporate instant messengers offer a feature that allows you to save conversations. This can benefit you in many ways. For instance, you may want to go back into a past conversation to see what a coworker had to say about a particular project. The way you can save instant message conversations is much like email.

3. More than one person can chat at the same time. This is a huge benefit of using a corporate instant messenger. Instead of relying on a conference call or copying others on an email message, everybody can join a chat room and have a discussion in real time.

4. Better than email. It goes without saying that the majority of people in today’s day and age are interested in communicating via email. They believe this to be the quickest and most efficient way of doing things. There is nothing wrong with email, but if you truly want to communicate instantly you need to consider all your options. Sure, an email gets sent instantly but do you really know when/if the other person receives it? With an instant message you can send a message and receive a reply within a matter of seconds.

5. You can create networks. This alone may be the biggest benefit of using a corporate instant messenger. With a network, you control who can message who as well as which employees have access. For example, you may want one network for upper management and another just for your sales team.

Hint: you need to choose a corporate instant messenger that offers the ability to create networks.

Now what do you think? Simply put, using a corporate instant messenger can improve communication within any office environment.

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