Using email – which can be a blessing and a curse – is a given in the modern workplace. Spam, a crowded inbox and the time spent managing email makes it a task unto itself. The newest communication solutions are encouraging employees to IM rather than email. What are the benefits of using IM instead of email?
A Leaner Inbox
Because workplace email isn’t limited to workplace matters, most workers have received emails that weren’t necessarily wanted. These may have been from solicitors or from colleagues. While an occasional joke or story is appreciated, these can turn into long conversations when a colleague, or several colleagues, hits ‘Reply All’ to follow up to a message. Using IM instead of email can encourage more one-on-one communication, whether it’s water-cooler talk or something serious.
Because the usage of IM can create a leaner inbox, this reduces the time spent reading email and deciding to delete or save it. This frees time for more important tasks.
An IM response can state: “Too long to type, please call me.” Alternatively, it can quickly explain the answer to a question. Unfortunately, the nature of email doesn’t tell us if the recipient has received the message or when to expect a reply. IM removes these barriers from communication.