There have been some studies that have shown that people are more honest online. When it comes to instant messaging, you can use this to your advantage. When you are talking to people via instant messaging, either in the personal or professional sense, you are able to ask them questions and you may be more likely to get better feedback than if you asked them in person.
People produce better feedback through a virtual communication medium because they feel like they have something separating themselves from the other person. This makes them feel safer and more comfortable to share what’s on their mind and to offer their honest opinion.
However, not all conversations are meant through chat or instant messaging. Personal issues in relationships or friendships are usually best discussed in person, as is business conversations that would be more effective face-to-face.
Some of the best discussions to have via instant messaging when you want honest feedback can be about your own work (e.g. “What do you think of that graphic I used for the Anderson project?”) or someone else’s personal preference (e.g. “Would you rather go to the buffet or the Mexican restaurant for lunch?”). These types of easygoing conversations make it possible to get good feedback through a digital medium.