With the addition of tablets and smartphones to most company computing environments, better communication would seem to be in hand for most organizations. Greater analysis shows, however, that although you may have mobile voice and e-mail solutions handled with your new hardware, instant messaging has again become a very intriguing option to handle live communications that voice and e-mail can’t touch.
Have you ever been in a meeting with a client and found yourself missing information that a colleague could provide quietly, thereby enhancing your overall efforts? Voice won’t help you and e-mail is not an instant option. Adding a company-wide instant messaging system bridges that gap so that your team can work together to make each other look better.
Sales people fielding calls can also get technical or procedural help within the company without having to skip a beat.
Of course, when looking at Instant Messaging systems for your company, there has always been a problem finding one that will meet company standards. Many of the off the shelf packages that are available are geared towards consumers, putting your firm in the awkward position of potentially archiving conversations that your people are having with their personal friends in addition to the work related messaging.
A company system should therefore have additional options such as greater encryption and options that allow you to ensure that it remains a separate package for company use only should you choose to.