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Keeping Business Instant Messaging Business

When companies first look at taking on a business IM the most pressing concern is keeping that business IM about business. While almost no system is 100% fool proof, there is a lot that a company can do to keep their business IM from becoming a party zone.

Host it Yourself

If you host the IM on your own network you can control who your users have access to. This means you can keep them separate from their outside of work friends and family. If the only options for communication are professional then the topic is less likely to turn to personal matters.

Limit Access to Features

Does your secretary really need to be able to co-browse? Probably not. The same probably goes for the whiteboard or video calls features. You can save space, and a lot of trouble if your workers aren’t having video chat about their new diets.

Let Them Know About Monitoring

When you have a system on your own network you can reserve the right to randomly sample the conversations. Even if you never sample, your staff will know that they are being watched. That would lead to more business and less pleasure.

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