Article

January 20, 2012   Kelsey Jones
Business & Economy, Security, Tips No image
EmailGoogle GmailShare

The many features of Brosix instant messenger make it an easy program to use for interactions and troubleshooting sessions between IT or customer service employees and customers. Besides using text chat to communicate with customers, employees can also use the screen sharing or co-browse features to help customers.

Screen Sharing

Screen Sharing Feature of Brosix

These features allow the company employees to see the issue that the customer is having on their computer (via Screen Sharing) or on their website (via Co-Browse) so they can begin to troubleshoot and figure out how to solve the problem. Customers appreciate the instant service this type of “digital problem solving” provides, and employees (and companies) appreciate the convenience of being able to solve customers’ problems directly from their desks and offices.  This saves costs on sending employees out “into the field”– meaning, heading to customer’s homes or business offices to help them solve the problem in person.

Technical support via Brosix helps customers get the help they need instantly, and helps companies save the costs of in-person assistance. And because Brosix is a free download that is always secure and advertisement-free, most customers won’t mind having to install the program onto their computer in order to complete the technical support communication session.

Kelsey Jones

Kelsey Jones

Kelsey is a Search Marketing Specialist, Freelance Writer, and Owner of MoxieDot, an online marketing agency. She has a Bachelor’s Degree in English Literature and Creative Writing. In her free time, she enjoys reading, writing, and doing yoga.

More Posts - Website

Follow Me:
TwitterFacebookLinkedInPinterestGoogle Plus

EmailGoogle GmailShare
Brosix won for second year in a row Best Business IM 2012 in About.com. It is also second in Best IM Client for Mac and Best IM client for Android

Brosix won Best Business IM 2012 in About.com
read more...



Brosix won Best Business IM 2011 and Best IM Feature 2011 in About.com. It is also second in Best IM Client for Mac

Brosix won Best Business IM 2011 and Best IM Feature 2011 in About.com
read more...



Brosix Wins Best IM Feature of 2010 in About.com IM Awards

Brosix Wins Best IM Feature of 2010 in About.com IM Awards
read more...



Brosix Wins Best IM Feature and Developers of the Year 2009 in About.com IM Awards

Brosix Wins Best IM Feature and Developers of the Year 2009 in About.com IM Awards
read more...


Categories
Archives
More in Business & Economy, Security, Tips
Using Instant Messenger For Work

Even though Brosix offers a public version, there is also an Enterprise version, which was created so businesses could have...

Sending Photos via Brosix Instant Messenger for Work

Occasionally, there are times when photos will need to be sent between co-workers, friends and family for various purposes. Photos...

Close