The Value of an Enterprise Instant Messenger
Knowing the costs of setting up an enterprise instant messenger are obvious. You can simply request a price quote, and soon hard data will be on your spreadsheets.
Cost however, is not always the same as value. How do you measure the value of an instant messenger?
* In terms of the agility that it can offer you within an ever changing marketplace is a big issue for most companies.
* In terms of the cost that it can save you, both in office space and other programs.
* In terms of the customer service responsiveness it allows you to provide because without customers you are out of business.
Just remember that before any decisions are made value should be determined not just cost.
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