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Use Instant Messenger for Tech Support

It’s nothing new: instant messenger is the big new technology that businesses are turning to for productivity gains. But only a few have really begun to fully realize all the benefits of an instant messenger. For example, tech support could easily be one of the primary benefactors of an instant messenger, and here’s a few reasons why: 

Chatting can be more efficient than phone calls

Instead of being tied up on the phone, tech support can chat with several employees at one time. Most tech staffers will tell you that they have to wait for employees to check on equipment, look up information, or perform some trial and error. While waiting, the tech staff can click over and answer more questions. Try that with a phone and let us know how that works out for you. 

Screen sharing right out of the instant messenger

When your tech staff have a serious communication problem or just need to fix a major issue; you can use an instant messenger like Brosix to start screen sharing. With a click you can have voice chat as well, making this just as good as having tech staff at the desk where the problem is occurring. Hands down, this beats having tech staff run all over the building solving problems. 

Tech support staff should always have access to an instant messenger. With Brosix, screen sharing, voice chat, video chat, and many other features – including the award winning “White Board” are all available to get your up and running fast. 

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