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What to say via Business Instant Messenger

The topic of this post may sound a bit silly. After all, it is your decision as to what you say via a business instant messenger. While true, many users don’t know where to draw the line. In other words, they either use an instant messenger for everything or nothing at all. It goes without saying that you should find a happy medium.

If you want to keep things simple, you can use an instant messenger for basic interoffice communication. This can be anything from reminding a coworker about a meeting to sending a file.

On the other hand, there are more advanced ways of using a business instant messenger. Have you given any thought to setting up a chat room with several employees joining in on the conversation? This is more or less a conference call via IM.

Tip: don’t say anything in an instant message that you would not say in person. This is a trap that many new users fall into. You must keep a high level respect for others, while thinking twice before you type and hit the send button. Remember, once your message is sent there is no getting it back.

As you continue to use a business instant messenger you will get a better feel for what you should be saying, as well as the things that you need to avoid. Make sure you are getting good value from your application, and everything else will fall into place.

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